Whether you have a question about your order, want to learn more about our process, or simply want to share your thoughts — we'd genuinely love to hear from you.
We typically respond within 24 hours, Monday through Friday.
Domestic U.S. orders ship within 1–2 business days from our Portland studio and typically arrive within 3–5 business days. International orders take 7–14 business days depending on destination and customs processing.
You'll receive a tracking link by email the moment your order leaves our hands.
We accept returns within 30 days of delivery for unworn, unwashed pieces with original tags. Return shipping is free on domestic orders — we'll email you a prepaid label.
Sale and final-cut items are not returnable. Have questions about a specific piece? Email us before purchasing and we'll help you find the right fit.
Yes. All of our cotton is GOTS-certified organic, grown without synthetic pesticides or fertilizers and processed through mills audited for water and chemical use. Our linens are European-flax certified.
You can read more about our sourcing partners on our Sustainability page.
We ship to most countries worldwide. Shipping is calculated at checkout based on destination and order weight. Duties and taxes are the responsibility of the recipient and vary by country.
If your country isn't appearing at checkout, drop us a note — we may still be able to arrange shipping.
Our natural fibers love cold water and gentle care. Machine wash cold with like colors, tumble dry low or lay flat to dry. Skip the fabric softener — it coats the fibers and dulls them over time.
For wrinkles, a quick steam works better than ironing. Each piece comes with a care card with specifics for that fabric.
We partner with a small number of independent retailers whose values align with ours. If you run a shop and feel we'd be a good fit, write to trade@kindlingthreads.com with a brief intro and your shop's website. We respond to every inquiry, though our wholesale capacity is limited.